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Vacation rentals differ around the country, from lake homes to ski slopes to other seaside locations. Here’s what to expect on Marco Island when you choose Horizons Rentals for your vacation accommodations:
FREQUENTLY ASKED QUESTIONS
How long can I stay?
Must I arrive on a Saturday?
What time is Check-In and Check-Out?
Can I use my credit card?
Can I bring the Family Pet?
What is there to do in the area?
How are the properties equipped?
How does renting a condo differ from renting a hotel room?
Am I expected to clean before I leave?
What does the condo look like?
Can I ask for specific room assignments and other special requests?
Do you offer any handicap rooms?
What should I bring?
Do you provide cribs?
Can I rent beach chairs and umbrellas?
Can I bring my jet skies, motorboats, or motor homes?
Are there any other fees?
Are there any restrictions?
How do I get to Marco Island?
Here are the detailed answers!
How long do I have to stay?
Many of our properties require a minimum stay of seven (7) nights. During the off-season, a three-night stay is possible. Restrictions in some properties require a 30-day or longer stay.
We are flexible with reservation dates so be sure to contact us with your schedule so we may assist you with accommodations.
Do I have to arrive on a Saturday?
Usually, but not always. During our peak season (Christmas to Easter) weekly rentals often begin on Saturday, but if you require a different arrival day or plan to visit off-season, let us know and we will do our best to meet your needs.
What time is Check-In and Check-Out?
You can check in after 3:00pm (EST) depending on availability. Due to our high standards for cleanliness, there is a possibility that your vacation rental may not be ready by 3:00pm, especially during peak season. Your patience is appreciated. Check-out time is 10:00am (EST)firm.
Can I use my credit card?
Yes, Horizons will accept Mastercard,Visa and AMEX.
Can I bring the family pet?
It depends. Few seasonal rentals allow pets. For example, condominiums do not allow pets. However some single-family homeowners will permit a small pet with an appropriate non-refundable pet fee.
What is there to do in the area?
Lots! Located on the edge of the Everglades, Marco Island offers many opportunities to visit and learn about the ecosystem via the parks or tours. Boating, fishing, swimming, parasailing, sunbathing, sailing, biking, roller blading and golfing and tennis are just a few examples of all the fun things to do in our area. A variety of shops and restaurants are located throughout the island for your enjoyment. If you like to go to the movies or rent them, Marco Island offers both. There are plenty of things to do that will make your visit to Marco Island a memorable one!
How are our units equipped?
Fully ready since they are someone’s sesasonal home. Each unit will have a fully functional kitchen. This includes dishwasher, microwave oven, electric oven, stove, refrigerator and dishware. Linens and towels are also provided.
How does renting a condo differ from renting a hotel room?
An individual unit is more spacious than a hotel or motel room. You will have a fully equipped kitchen, pool, and tennis courts at your disposal. You will not have valet parking, bell service, daily maid service, room service, or restaurants on premises.
What about cleaning?
We take care of it before you arrive and when you leave. Our company employs a housekeeper to clean the unit after you leave. This is included with your rental fee at the time you make your reservation. We ask and expect you to keep up the property throughout your stay and to do “light clean up” before leaving. This means bagging and disposing of trash, washing and storing dishes and removing food from refrigerator.
Linen/maid service. Rates include a one-time linen/towel set-up and cleaning service at the time you leave. Daily or interim maid service is not included in the rental rate but is available upon request for a fee. We suggest you bring beach towels, as we do not permit towels or linens to be taken from the unit except for laundering.
What does the property look like?
The property you rent is privately owned so decorations, style, quality of furniture and color schemes vary. You can get a good idea of furnishings and style of property by reviewing the properties featured on our website.
Can I ask for specific properties and other requests?
Many of our guests stay with us year after year. Certain units become their “favorite home away from home”. We will note any special requests. However, sometimes maintenance problems do occur or a condominium is sold.
What if you become ill or injured while on your vacation?
CSA Travel Protection can cover transportation expenses to return you home, or to rejoin your trip in progress. Delays caused by weather at the airport and or roads, as well as mandatory evacuations are covered as well. Any questions on the coverage should be directed to CSA Insurance Services 1-800-554-9839 refer to group plan code UN320.
This optional coverage is available to you though Horizons Rentals. The rate is based on total value of reservation and length of stay. Call Horizons Rentals office for more details.
What is lodging insurance?
No one knows when the unexpected might happen what if you have to suddenly cancel your trip. CSA Insurance Services will reimburse you for your nonrefundable payments to us if you cancel for a covered reason.
I didn’t take the lodging insurance, what if I cannot keep my vacation dates?
It depends. If we can rebook the unit for your time and rate, there is a nominal cancellation charge. If not, you will forfeit any monies paid.
What if I arrive a day early or late?
We’ve reserved your time so a day late arrival is no problem; just call and let us know. Early arrivals depend on whether the unit is occupied, or not. We always try to accomodate you.
Do you offer handicap rooms?
We do have a few properties that are beachfront condos or waterfront homes that offer wheelchair access and other special features. Please call us for a list of available condos or homes.
What should I bring?
Yourself! We supply a “starter kit” of bath tissue, paper towels, and bath soap. All properteis include towels, sheets, blankets, etc. We request these towels not be taken to the beach. You need to bring your own laundry detergent. Condos provide laundry facilities with coin-operated machines. You will need to bring change. All homes have washers and dryers. Many properties have beach towels, chairs and umbrellas.
For your convenience, there are three grocery stores, several convenience stores and four pharmacies located on the island.
Do you provide cribs?
We can assist you with all type of equipment rentals. Cribs and other items for children may be rented daily and weekly through an independent business. We recommend advance reservations. Call us!
How do I get to Marco Island?
Major airports that service this area are:
Fort Myers (RSW) is 50 minutes and an easy drive on I-75, and 4 lane highway.
Fort Lauderdale (FLL) is about 90 minutes and an easy drive west along I-75 from the airport entrance to Marco.
Miami (MIA) is 1 ½ - 2 hours along scenic Hwy 41 called the Tamiami Trail which runs through the Everglades and Big Cypress National Parks.
Marco Island is at Exit 101 off I-75 and just 20 minutes south on Collier Bouelvard.
What is your cancellation policy?
All cancellations must be made in writing at least 90 days prior to scheduled arrival date and the advance rent will be refunded minus a $100.00 cancellation fee. Within 90 days prior to arrival, a refund may be issued minus a $100.00 cancellation fee.
Can I bring my jet skies, motorboats, or motor homes?
Community restrictions do not allow for parking of recreational vehicles in neighborhoods. You will need to make reservations in advance at a local marine or storage facility should you decide to bring a recreation vehicle. Many of the waterfront homes have boat docks. Be sure to talk with the Reservationist about this when making your reservation.
Are there any other fees?
All vacation rentals are subject to 10% sales tax, a nominal $30 Damage Wavier fee and a $45 Reservation fee. Monthly or longer condominium reservations have a $250 Refundable Security Deposit, and homes have a $500 Refundable Security Deposit (in lieu of the non-refundable Damage Fee Waiver). Many of the condo associations require applications to be completed prior to your arrival. Some of these associations charge an application or parking fee as well. If you have questions regarding condo fees, please call our office.
There is a parking fee at the public beach areas on Marco Island. You will need to use a calling card or credit card for all long distance calls. All local calls are free.
Are there any restrictions?
Smoking is not permitted in any of the properties. Number of occupants is limited by the condo association rules or owner’s requests. Children are considered when counting occupants.
If we have not covered items of concern to you, please be sure to call us. We look forward to being of assistance to you and want to make your visit to Marco Island an enjoyable one!